Delivery & Return Information

DELIVERY INFORMATION

We do everything we can to make sure your order is delivered on time. APC & DHL are Cadac UK’s designated parcel carriers and TPN for palletised orders. We offer free shipping to the UK Mainland on orders that exceed £80, otherwise shipping starts from £5.99. If you wish for your order to be delivered to a remote postcode, Scottish Highlands, Northern Ireland, Channel Islands, or Isle of Wight/Isle of Man additional delivery charges apply and will usually be delivered with DPD. Please note that due to Brexit rules we are unable to ship to Southern Ireland. Our recommended retailers for Southern Ireland are Hamilton Gas Products Ltd and Charles Camping. Orders using standard shipping are usually delivered within 3-5 working days of placing your order. Where we can we will try to dispatch your order(s) same or next working day Mon-Fri, we will contact you if there are any delays. Please note that orders are not shipped over the weekend or on bank holidays. A next day courier option is available for £10.00 – orders placed before 1pm will arrive the next working day, however any order placed after this time will not be dispatched until the following working day.

Please note we are unable to offer Next Day Shipping on Meridian BBQs or pallet deliveries, please see Oversized Items below.

Unfortunately we are unable to ship to freight forwarders or storage facilities.

*If you have not received your delivery within 4 days of receiving a Dispatch Notification, please contact us immediately.        

Tracking

We will always request you provide a contact telephone number when submitting your order. This may be used by the courier should they need to locate the delivery address or, in the case of large items or specialist deliveries, to arrange a suitable delivery time with you. The chosen courier will notify you by email or SMS when your order is dispatched with a timescale of delivery. In the unlikely event that we are unable to deliver in the times stated above, we will either notify you by e-mail or telephone. Most couriers require a signature and will not leave your parcel if no one is available to accept and sign for the delivery, unless consent has been given to leave in a safe place. 

Oversized Items

A pallet delivery firm will deliver your item between the hours 08:00-18:30 usually 3-4 working days after your item has been dispatched. All large item deliveries are ‘kerb side’ only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver – heavy items will need 2 persons. Please note that the driver will not take the pallet back. Please ensure to provide a mobile phone number to enable the courier company to make contact to arrange a suitable date and time for delivery. Please note if the number provided is incorrect or goes unanswered a re-delivery/storage charge may occur. These charges may also apply if no one is available to accept delivery on the pre-arranged date/time. Please note: Next Day Shipping is for courier delivery only, and does not apply to pallet deliveries.

Damaged in Transit   

When your order arrives, please check it immediately to ensure that everything is correct. If you find a problem, we’re here to help!

If an item is damaged in transit it must be reported within 48 hours of receipt of the product. We will require photos of the postage label, external damaged packaging, internal damaged packaging, and the damaged item focussing on the damaged area. We will then expedite the issue.

Incorrect Item Received

If you have received the incorrect item(s), please tell us within 5 working days of receiving your order so that we can resolve this for you. You can contact us by emailing hello@cadacuk.com

Products should be returned new, unused, and re-saleable in their original packaging, otherwise a refund or replacement cannot be issued.

Changed Your Mind

If you wish to return an item, please e-mail hello@cadacuk.com within 14 days of receipt and before sending anything back to us.

Refusal of Delivery

If you refuse a legitimate, undamaged delivery and the package is returned to us, the actual delivery cost incurred will be charged to you. Any refund due will be paid minus the cost incurred of the return.

Packaging of goods to be returned 

Please keep hold of all the original packaging until you are sure you want to keep the goods, as an additional charge will be made if you wish to return items without the original packaging. If you do not have all of the original packaging yet wish to return goods, all items must be placed in a sturdy cardboard box with appropriate packaging material to protect and stop the item moving around in order to prevent the item getting scratched or damaged. Cadac Leisure Ltd cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return and refund may be refused if the item is not packaged correctly.

Returned Goods

When we receive returned goods, they will be inspected within 5 working days to ensure you have taken reasonable care of them during your possession, and everything that we originally sent to you has been returned. Please note that re-stocking charges may be applied if goods are not received in new condition and with appropriate packaging. If have requested a refund, this will be processed within 10 working days of receiving your goods. If you have requested a replacement or alternative item, this will be dispatched as soon as possible.

Warranties

All Cadac products are warranted against manufacturing faults. This excludes items that have become defective due to misuse, accidental damage, or any reason other than manufacturers faults. If an item is found to be without fault upon its return, then a £15 collection cost (if applicable) and re-delivery costs will be charged. We also recommend that you insure your goods prior to return.