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For UK mainland our standard service is 3-5 days via tracked courier. We also offer a next (working) day shipping option for mainland UK. See full details

You can return an unwanted order to us, in the original packaging and condition, within 14 days of receipt. Just email our team at hello.cadacuk@dometic.com

We strive to ensure your Cadac order is delivered as quickly as possible. If you haven’t received tracking info within 3 working days of placing your order please contact us. Please note multiple items within your order may be delivered separately and should arrive within a few days of each other. If you have any concerns please contact us via hello.cadacuk@dometic.com for help.

In South Africa the gas control valve is positioned on the cylinder whereas in the UK it is on the appliance, therefore there is no ‘workaround’ to use your South African appliance in the UK.

This dealer locator shows you the nearest dealer in your area. Not every dealer has our full product range so we would always recommend contacting them before visiting them to avoid disappointment.

Take a look at our downloads section where most user manuals are available electronically. If you can’t find the manual for your BBQ please contact us.

CADAC | Dometic barbecues range from 2 to 20 people! Take a look at this blog for more information on choosing which BBQ is right for you.

Our barbecues do not require lengthy heat up times. 2-3 minutes with the lid on (for domed BBQs) on a medium heat is ideal. The ceramic cooking surfaces heat quickly and retain heat excellently, so cook on low temperatures – this will not only ensure perfectly cooked food but also reduce gas consumption!

You can find spare parts by visiting the Towler and Staines website.

There is no registering required however do keep hold of your proof of purchase. If in the unlikely event you need to claim under warranty, we will require a copy of the original proof of purchase.

All CADAC | Dometic Urban BBQs come with a 5 year limited warranty, CADAC | Dometic Portable BBQs come with a 2 year limited warranty and CADAC | Dometic Accessories come with a 1 year limited warranty. Please refer to your usual manual for further details about the product’s warranty and useful information in the unlikely event you need to make a claim.

In the first instance please contact our warranty team with full details of the fault, images of the fault and a copy of your proof of purchase.

Unfortunately, we do not offer a repair service for CADAC | Dometic BBQs. Our friendly team are at hand to help with any troubleshooting advice and spare parts are available across the current range. We have helpful tutorials for replacing most parts should you require it – just email us at hello.cadacuk@dometic.com

Most CADAC | Dometic cooking surfaces are GreenGrill ceramic coated and simply require cleaning with just warm soapy water. For difficult burnt-on food leave to soak in the Cadac Soft Soak, then clean with soapy water. For more information on cleaning your CADAC | Dometic cooking surfaces read this handy blog.

The main cause of food sticking is overheating of the ceramic cooking surface. Ceramic heats quickly and requires a pre-heat time of only 2-3 minutes. Ceramic retains heat well so it is recommended you cook on a low heat, not only prolonging the life of the ceramic but also reducing gas consumption. When cooking meats always allow the meat to seal and form a crust before attempting to turn. If food doesn’t come away from the surface easily, the seal/crust hasn’t formed and it just needs a little more cooking time before turning.

Yes CADAC | Dometic cooking surfaces are dishwasher safe.

Yes you can- all our pizza and baking stones are suitable for use in electric ovens, charcoal kettles and gas barbecues.

For best results when using your CADAC | Dometic Pizza Stone refer to the instructions in the user guide that came with the stone. Some helpful tips are: place the pizza stone and pan/or wire stand on the pot stand of the BBQ. Pre-heat to a maximum of 200° then turn the control knob to low once the lid thermometer registers 200°. Sprinkle the Pizza Stone with a course flour such as cake flour or semolina powder, and allow the dome temperature to drop to 170° then add the pizza. Cooking times may vary depending on the weather conditions as the instructions are only recommended, the base should be a golden brown in colour.

HP means High Pressure and a HP barbecue works directly off a gas cartridge. Low Pressure (LP) barbecues work off any regulated supply – refillable gas cylinder, external hook up or Power Pak, and are connected with a regulator and hose. CADAC | Dometic now offers a HP to LP converted for the Safari Chef 30 HP ( for a Propane POL supply). You can find this in the Gas section on our website.

All CADAC | Dometic BBQ Covers are made from a breathable material and will protect against UV rays, dust and debris. However they are not fully waterproof and therefore we do not recommend storing your BBQ under a BBQ Cover for prolonged periods of storage as atmospheric moisture can become trapped between the surface of the cover and the BBQ.

For all round CADAC | Dometic barbecues the BBQ Grid sits on the locators within the black fat pan. Note; remove the pot stand first. The Paella Pans, Pizza Stones and your own camping kettle and pans can be used with the pot stand. Note for the Chef Pan 40 (only) this also goes on the pot stand. We have cooking surface guides available for each individual BBQ, find them here.

You can cook a roast chicken, or meat joint, on your BBQ Grid or Chef Pan. For best results, spatchcock the joint and cook on a low heat, this method will cut roughly 25% of the cooking time, depending on the size of the bird. You can also use the Dome Lid upturned as a Pot on the Safari Chef 30 to roast vegetables or joints of meat.

Both cooking surfaces are divided into 2 sides, a ribbed side and a flat side, making them ideal for cooking multiple dishes at the same time. Fry eggs and tomatoes on the flat side while grilling sausages and bacon on the ribbed side. The difference between the two plates is the Grill 2 Braai is a solid plate whereas the BBQ 2 Plancha has grease drainage holes on the ribbed side.

Piezo igniters light intermittently for various reasons, including moisture or spillages on the electrode probe, incorrect placement of the igniter probe or the spade connection. If the igniter creates a spark it is probably not faulty and could be one of the reasons mentioned. Remember to allow time for the igniter to reload between tries. Still having trouble? Contact us for further advice.

The lid thermometers are set at the factory in an ambient temperature, so it will never read at zero. When you cook with the BBQ you will see this move in accordance with the air temperature under the lid of the BBQ.

Like many appliances, if you look after your BBQ, you can enjoy many years of excellent barbecuing without issue. Read this handy blog for advice on how to store your CADAC | Dometic BBQ and maintain it during winter months.

All CADAC | Dometic LP (low pressure) barbecues will run off either Butane or Propane, which regulates between 28 mBar and 37 mBar, which are the UK legal limits, and the two most mainstream and widely used gasses. The Safari Chef 30 HP is the only high pressure BBQ that CADAC | Dometic offers. This HP BBQ works directly on a threaded gas cartridge, it can be converted to LP using the CADAC | Dometic Adaptor Set for HP to LP Propane POL.

As a general guide a single 500g threaded cartridge will give you 4/5 hours of gas feed for a small appliance and the 227g bayonet cartridges will give you approx. 7 hours of gas feed using when three together with the Trio Power Pak, or approx. 9 hours when using the Quad Power Pak QR.

No, CADAC | Dometic barbecues are not designed to run from mains gas and will operate from either Butane or Propane, which regulates between 28 mBar and 37 mBar.