For UK mainland our standard service is 3-5 days via tracked courier. We also offer a next (working) day shipping option for mainland UK. See full details here.
You can return an unwanted order to us, in the original packaging and condition, within 14 days of receipt. Just email our team at firstname.lastname@example.org for further instructions.
We strive to ensure your Cadac order is delivered as quickly as possible. If you haven’t received tracking info within 3 working days of placing your order please contact us via email@example.com. Please note multiple items within your order may be delivered separately and should arrive within a few days of each other. If you have any concerns please contact us via firstname.lastname@example.org for help.
In South Africa the gas control valve is positioned on the cylinder whereas in the UK it is on the appliance, therefore there is no ‘workaround’ to use your South African appliance in the UK. Take a look at this helpful guide.
Our dealer locator shows you the nearest dealer in your area. Not every dealer has our full product range so we would always recommend contacting them before visiting them to avoid disappointment.
Take a look at our downloads section where most user manuals are available electronically. If you can’t find the manual for your BBQ please email us at email@example.com to request a copy by email.
Cadac barbecues range from 2 to 20 people! Take a look at this blog for more information on choosing which BBQ is right for you.
Our barbecues do not require lengthy heat up times. 2-3 minutes with the lid on (for domed BBQs) on a medium heat is ideal. The ceramic cooking surfaces heat quickly and retain heat excellently, so cook on low temperatures – this will not only ensure perfectly cooked food but also reduce gas consumption!
There is no registering required however do keep hold of your proof of purchase. If in the unlikely event you need to claim under warranty, we will require a copy of the original proof of purchase.
All Cadac Urban BBQs come with a 5 year limited warranty, Cadac Portable BBQs come with a 2 year limited warranty and Cadac Accessories come with a 1 year limited warranty. Please refer to your usual manual for further details about the product’s warranty and useful information in the unlikely event you need to make a claim.
In the first instance please contact our warranty team by email on firstname.lastname@example.org with full details of the fault, images of the fault and a copy of your proof of purchase.
Unfortunately, we do not offer a repair service for Cadac BBQs. Our friendly team are at hand to help with any troubleshooting advice and spare parts are available across the current range. We have helpful tutorials for replacing most parts should you require it – just email us at email@example.com.
Most Cadac cooking surfaces are GreenGrill ceramic coated and simply require cleaning with just warm soapy water. For difficult areas spray with a degreaser and leave to soak, then clean with soapy water. For more information on cleaning your Cadac cooking surfaces read this handy blog.
The main cause of food sticking is overheating of the ceramic cooking surface. Ceramic heats quickly and requires a pre-heat time of only 2-3 minutes. Ceramic retains heat well so it is recommended you cook on a low heat, not only prolonging the life of the ceramic but also reducing gas consumption. When cooking meats always allow the meat to seal and form a crust before attempting to turn. If food doesn’t come away from the surface easily, the seal/crust hasn’t formed and it just needs a little more cooking time before turning.
Yes Cadac cooking surfaces are dishwasher safe.
The Roast Pan, Skottel Top and most dome lids in the range are all enamel coated. The easiest way to clean these is leaving to soak after use and then clean with hot soapy water. The Cadac BBQ Cleaner can also be used on the enamel surfaces for stubborn debris.
The pizza stone should not be immersed in water, simply wipe clean with a damp cloth. Any burnt on bits can be removed with a scraper. The stone will darken with use, this is the natural curing process.
Each Cadac Soft Soak is specially designed for its corresponding Cadac grid size. It contains the grid and water perfectly, ensuring complete coverage and complete soaking. To use, pour hot soapy water into the Soft Soak, place the grid in the soft soak upside down, soak for 60 minutes to ensure all food has lifted properly. Then lift out and rinse with clean, hot water and wipe away any loose debris with a soft cloth.
Yes you can- all our pizza and baking stones are suitable for use in electric ovens, charcoal kettles and gas barbecues.
Place your smoking chips in a bowl and add 2/3 cups of water and leave to soak for at least 30 minutes. Add the drained chips to the smoker box and sit this directly on top of the grill. Let the smoker box do its thing for 10 minutes or longer if you want a deeper flavour, before adding your meat / fish or veg. Always keep the lid on, make sure the flame is on low and leave to smoke.
You can download the Cadac I-Braai app from the App Store or Google Play Store by typing i-braai in the search bar. The I-Braai app is compatible with the following devices:
iPhone® (4S and later)
iPad® (3rd generation and later)
iPad mini™ (all generations)
iPod touch® (5th generation and later)
Android™ devices equipped with
Bluetooth® 4.0 and running Android™ software version 4.3 or later
For best results when using your Cadac Pizza Stone refer to the instructions below:
Place the pizza stone and pan/or wire stand on the pot stand of the BBQ
Pre-heat to a maximum of 200° then turn the control knob to low once the lid thermometer registers 200°
Sprinkle the Pizza Stone with a course flour such as cake flour or semolina flour
Allow the dome temperature to drop to 170° then add the pizza
Cooking times may vary depending on the weather conditions as the instructions are only recommended, the base should be a golden brown in colour
Once the pizza is cooked remove this from the BBQ, being careful to use oven gloves as both the stone and pizza will be very hot (dripping cheese will burn the skin)
HP means High Pressure and a HP barbecue works directly off a gas cartridge. Low Pressure (LP) barbecues work off any regulated supply – refillable gas cylinder, external hook up or Power Pak, and are connected with a regulator and hose.. Cadac now offers a HP to LP converted for the Safari Chef 30 HP ( for a Propane POL supply). You can find this in the Gas section on our website.
All Cadac BBQ Covers are made from a breathable material and will protect against UV rays, dust and debris. We do not recommend storing your Cadac BBQ under a BBQ Cover for prolonged periods of storage as atmospheric moisture can become trapped between the surface of the cover and the BBQ.
For all round Cadac barbecues the BBQ Grid sits on the locators within the black fat pan. Note remove the pot stand first. The Paella Pans, Pizza Stones and your own camping kettle and pans can be used with the pot stand. Note for the Chef Pan 40 (only) this also goes on the pot stand. We have cooking surface guides available for each individual BBQ, find them here under Guides.
If you have a Citi Chef 50 or Carri Chef 50 you can roast a chicken, or any joint of meat, in the Roast Pan 50. Roughly chop some root vegetables, such as carrots, potatoes and parsnips, and place your meat on top, and roast as you would in the oven at home. The addition of chicken or meat stock in the roast pan will help keep the roast succulent and tasty.
You can cook a roast chicken, or meat joint, on your BBQ Grid or Chef Pan. For best results, spatchcock the joint and cook on a low heat, this method will cut roughly 25% of the cooking time, depending on the size of the bird. You can also use the Dome Lid upturned as a Pot on the Safari Chef 30 with this lid to roast vegetables or joints of meat.
Both cooking surfaces are divided into 2 sides, a ribbed side and a flat side, making them ideal for cooking multiple dishes at the same time. Fry eggs and tomatoes on the flat side while grilling sausages and bacon on the ribbed side. The difference between the two plates is the Grill 2 Braai is a solid plate whereas the BBQ 2 Plancha has grease drainage holes on the ribbed side.
Piezo igniters light intermittently for various reasons, including moisture or spillages on the electrode probe, incorrect placement of the igniter probe or the spade connection. If the igniter creates a spark it is probably not faulty and could be one of the reasons mentioned. Remember to allow time for the igniter to reload between tries. Still having trouble? Email us at firstname.lastname@example.org and we can offer some further advice.
The lid thermometers are set at the factory in an ambient temperature, so it will never read at zero. When you cook with the BBQ you will see this move in accordance with the air temperature under the lid of the BBQ.
Like many appliances, if you look after your BBQ, you can enjoy many years of excellent barbecuing without issue. Read this handy blog for advice on how to store your BBQ and maintain it during winter months.
Use use clean water and a soft cloth for light cleaning. Lightly coating with baby oil or vegetable oil will protect the stainless steel and help with surface rust.
A healthy flame should burn blue with yellow tips and measure around 5mm in height.
There could be several reasons why your barbecue is not heating up properly. First check all connections are sound and perform a gas leak test. Second, test unit on a new/alternative gas regulator. Third, please check that your burners have been cleaned thoroughly and free of debris, grease or any other blockages. If you’re still experiencing issues contact us via email@example.com for further support.
All Cadac LP (low pressure) barbecues will run off either Butane or Propane, which regulates between 28 mBar and 37 mBar, which are the UK legal limits, and the two most mainstream and widely used gasses. The Safari Chef 30 HP is the only high pressure BBQ that Cadac offers. This HP BBQ works directly on a threaded gas cartridge, it can be converted to LP using the Cadac Adaptor Set for HP to LP Propane POL.
As a general guide a single 500g threaded cartridge will give you 4/5 hours of gas feed for a small appliance and the 227g bayonet cartridges will give you approx. 7 hours of gas feed using when three together with the Trio Power Pak.
For use with a refillable gas cylinder we would recommend a gas hose no longer than 2m in length. If you are connecting your BBQ to an external hook up on a caravan or motorhome we recommend a gas hose no longer than 5m. Anything longer is likely going to affect the gas pressure.
There are no strict requirements for replacing your gas hose, but we’d recommend replacing your gas hose every 5 years, unless the expiration date on the hose dictates an earlier replacement date. The shelf life can also depends on what kind of environment the gas hose and regulator are used in. If the gas hose comes into frequent contact with, for example the sun or seawater, it will not last as long. We recommend to check the hose regularly and in any case of cracks, wear or porosity, the hose must be replaced immediately.
No, Cadac barbecues are not designed to run from mains gas and will operate from either Butane or Propane, which regulates between 28 mBar and 37 mBar.
Regulating your gas supply is as simple as buying a regulator that matches your gas bottle. Confusion is often caused when it is believed that the barbecue requires a specific regulator, however this is not true. Download our handy guide here
Yes you can, Cadac offers three size gas hoses; 1.5m, 3m and 5m – all suitable for a Gemini external connection. With the Quick Release fitting you simply click the hose onto the connection of your motorhome or caravan.
The most reliable way to perform a gas leak test is by smearing the joints with a soapy water solution. If bubbles appear your connection may not be secure. Your user manual gives full instructions on how to perform a gas leak test and we recommend this is performed before lighting your BBQ each time.
All our low-pressure barbecues come with a handwheel tailpiece assembly, for most BBQs this is separate in the box and no swap is required, however on the Grillo Chef 40 this is factory fitted. To remove this, use a number 17 spanner and turn right to loosen.
To attach your quick release connection, attach the male brass nut to the BBQ (left hand thread) and tighten with a spanner. Then you simply pull back on the blue collar to click on/off. We recommend performing as gas leak test prior to each use of the BBQ to ensure a gas safe connection.
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